Refund Policy

Refund Policy 

At Glitzy Strands, we take pride in the quality of our hair products and want our customers to be completely satisfied with their purchases. If you are unhappy with your order, please review our refund policy below. 

Eligibility for Refunds 

To be eligible for a refund, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Refund requests must be made within 30 days of receiving your order (date of delivery). 

To initiate a return, please contact our customer service team at [anayaparker53@gmail.com] with your order number and reason for the return. We will provide you with instructions on how to send back your items. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part. Once we receive your returned items, we will inspect them and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank. 

Unfortunately, we cannot offer refunds on items that have been opened or used, as well as customized orders. Please be sure to check your items upon receipt.